Shipping Policy — Viva Finds
Last updated: September 2026
Viva Finds (operated by TechViva Care International LLC) is committed to delivering your orders swiftly and reliably. Here is everything you need to know about our shipping and fulfillment process.
1. Order Processing Time
- Standard Processing: All orders are verified, packed, and dispatched from our fulfillment partners within 1 to 3 business days (Monday through Friday, excluding public holidays).
- You will receive an automated shipping confirmation email with active carrier tracking as soon as your package is dispatched.
2. Shipping Rates & Delivery Estimates
We offer reliable tracked shipping calculated at checkout:
- Standard Tracked Shipping (5 – 10 business days): $4.95: 0-1lb, $7.95: 1.1001-4.1lbs, $14.95: 4.1001-10.1lbs, or $29.95: 10.1001-25lbs depending on weight.
- Express Insured Shipping (2 – 5 business days):
Domestic Express shipping: $15 USD. Available shipping options and applicable charges are shown at checkout before payment.”
- International Tracked Shipping (7 – 15 business days) shipping cost is also calculated base on weight for Canada Shipping is charged separately from product prices. Rates are based on the total shipping weight of your order: 0–1 lb: $11 USD 1–4 lbs: $16 USD 4–10 lbs: $35 USD 10–20 lbs: $52, For orders weighing more than 20 lb, please contact store@techvivacare.com before ordering to confirm shipping availability and cost.
Shipping to Australia Shipping is charged separately from product prices. Rates are based on the total shipping weight of your order: 0–1 lb: $15 USD 1–4 lb: $32 USD 4–10 lb: $65 USD 10–20 lb: $90 USD. For orders weighing more than 20 lb, please contact store@techvivacare.com before ordering to confirm shipping availability and cost. Your applicable shipping options and charges are shown at checkout before payment. We do not offer free shipping based on order value. Product discounts and bundle deals do not waive shipping charges.
Note: Delivery times are estimates and start from the date of dispatch. During peak seasonal periods or severe weather events, transit times may experience minor carrier delays.
3. Real-Time Order Tracking
- Every order includes a dedicated tracking number.
- Once your tracking email arrives, allow 24–48 hours for carrier status updates to appear.
- You can track your shipment anytime via our Track Order page using your order number and email address.
4. Multi-Item Orders & Split Shipments
Because we coordinate with specialized warehouses via our verified supply network to guarantee prompt dispatch, items within a single multi-product order may occasionally ship in separate parcels. If your order is split, you will receive separate tracking links at no extra cost.
5. Address Modifications & Accuracy
Please double-check your shipping address during checkout. If you need to make an update, please reach out immediately at store@techvivacare.com. Once an order has entered fulfillment dispatch, address rerouting is not guaranteed.
6. Customs & Import Fees (International)
International orders may be subject to local import taxes and customs duties imposed by the destination country. These charges are the customer's responsibility.
7. Lost, Stolen, or Damaged Packages
- Damaged Items: If your order arrives damaged, contact us within 48 hours at store@techvivacare.com with photos of the damaged item and packaging. We will send an immediate free replacement.
- Lost in Transit: If tracking has stalled or shows delivered but you haven't received your package, please reach out to our team within 7 days so we can initiate an investigation with the carrier and resolve it for you promptly.
8. Business Ownership & Contact Information
Viva Finds is a trading style operated by TechViva Care International LLC.
- Email: store@techvivacare.com
- Operating Entity: TechViva Care International LLC
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
