Refund & Return Policy — Viva Finds
Last updated: September 2026
At Viva Finds (operated by TechViva Care International LLC), we want you to shop with complete confidence. If you are not 100% satisfied with your purchase, our 30-day return policy ensures a smooth and straightforward resolution.
1. You have 30 calendar days from the date your package is delivered to request a return or exchange.
To qualify for a standard return:
- The product must be unused, unworn, in its original packaging, and in re-sellable condition.
- You must have your order number or proof of purchase.
2. Non-Returnable Products
The following categories cannot be returned for hygiene and safety reasons:
- Intimate apparel, opened personal care, and beauty products
- Custom or personalized merchandise
- Perishable items
- Digital downloads or gift cards
- Items clearly marked as "Final Clearance"
3. How to Request a Return
1. Contact Us: Send an email to store@techvivacare.com with your Order ID, the item you wish to return, and the reason.
2. RMA Authorization: Our team will respond within 24 business hours with your Return Merchandise Authorization (RMA) number and designated return warehouse address.
3. Ship Back: Pack the item securely and ship it back using a trackable shipping service.
(Note: Unauthorized returns sent back without an RMA cannot be processed.)
4. Damaged, Defective, or Incorrect Items
If an item arrives broken, defective, or incorrect:
- Contact us within 48 hours of delivery at store@techvivacare.com with your order number and clear photos/videos of the issue.
- We will immediately send you a brand-new replacement at zero cost, or issue a 100% full refund. You will not be required to pay for return shipping on defective items.
5. Return Shipping Costs
- Customer Preference (e.g., changed mind, wrong color chosen): The customer covers the return postage.
- Store Error / Defective Item: Viva Finds covers all replacement shipping and return costs.
6. Bundle & Multi-Buy Returns
- If returning individual items from a promotional bundle, the refund amount will be adjusted to reflect the regular retail value of the kept items.
- Full bundle returns will receive a 100% refund of the bundle purchase price.
7. Refund Processing & Timelines
1. Inspection: Once received at our return center, items are inspected within 2 business days.
2. Refund Initiation: Approved refunds are credited directly to your original payment method.
3. Bank Posting: Banks and card issuers typically take 3 to 7 business days to display the refunded funds on your statement.
8. Business Ownership & Support Details:
Viva Finds is a trading style operated by TechViva Care International LLC.
- Customer Support Email: store@techvivacare.com
- Operating Entity: TechViva Care International LLC
- Response Time: Within 24 business hours
